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Online Customer Service Survey


  RESPONSE CODE
 
  5 - Excellent
  4 - Good
  3 - Adequate
  2 - Poor
  1 - Unacceptable
 
How did you hear about us?
 
Please take a moment to let us know how we are doing.
 
Online Reservations Service Please click on your respone
        Ease of following our On-line reservation system 5  4  3  2  1
        Did you find our services to be timely and cost effective 5  4  3  2  1
        Was the billing on your credit card As expected   Not as expected
        Was the information on our Website clear and concise 5  4  3  2  1
        Overall convenience and quality of our On-line Service 5  4  3  2  1
 
Customer Service Department
        Level of service and friendliness of staff 5  4  3  2  1
        Was the staff knowledgeable on the City and Hotels 5  4  3  2  1
        Did the hotel have your confirmation at the time of arrival Yes  No
        When you called in, was your hold time appropriate 5  4  3  2  1
        Did the hotel specialist explain our billing procedures
        and cancellation policies clearly and effectively		 5  4  3  2  1
 
Overall
        Overall, I rate the entire experience 5  4  3  2  1
        I would recommend this service to others Yes        No
 
        Additional Comments or Suggestions
        
 
Additional Infomation (not required)
        Booking Number
        First Name
        Last Name
        Email Address
        City of Stay
        Hotel
        Checkin Date
       
 
 
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